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    FREQUENTLY ASKED QUESTIONS

    Do you sell wholesale? 

    Yes!  We love working with brick and mortar stores and currently work with over 30,000 stores across the world! If you'd like to join our wholesale program, you can set up an account here to do so!

    What shipping options are available with free shipping? 

    Free shipping for U.S. addresses is via Priority Mail, FedEx, UPS which delivers in 1-4 days to most areas of the US.
    International orders are shipped via USPS, UPS, or FedEx as well with delivery in 3-10 business days to most areas of the world.

    How long should I expect to wait for my order to arrive?

    98% of our orders now ship within 24 hours of placement! If the order has products that need to be manufactured, we will let you know if an order will take longer than three business days. If an order is time sensitive, please let us know so that we can rush it for you.

    What is your policy on cancellations and returns?

    Returns are allowed only for manufacturer's defects due to custom production for each order and hygiene concerns but if there are any issues with your order, please contact us!  It is our biggest hope as a company that our customers are thrilled with our products and service and come back regularly!  We will always do our best to ensure that you are thrilled with your order, every time!

    Can I custom order collars with different colors of stones or widgets than what is posted online?

    Yes, please do!  We love putting together creative designs that our customers come up with!  We've made collars in various combinations for sports teams, schools, holidays, and more!

    Shipping Costs: 

    Orders Shipping Within the US:
    Standard USPS Mail, UPS, or FedEx (with delivery within 2-3 business days to most locations):

    Orders Between up to $24.99 : $5.99
    Orders Between $25 - $49.99 : $6.99
    Orders Between $50-$99.99 : $8.99
    Orders Between $100-$149.99 : $11.99
    Orders Between $150-$199.99 : $16.99
    Orders Between $200-$249.99 : $21.99

    Orders over $250 are shipped for free in the U.S.

    International Shipping Rates:
    Shipping is with either USPS, UPS, or FedEx depending on order amount

    Orders Between $0 and $24.99 - $15
    Orders Between $25 and $49.99 - $20
    Orders Between $50 and $149.99 - $30
    Orders Between $150 and $249.99 - $50
    Orders Between $250 and $499.99 $60
    Orders Between $500 and $999.99 $75
    Orders Over $1000 - FREE
    Please note that you are responsible for all import taxes charged to you by your local government.

    Have a question that you can't find an answer for here?

    Contact us anytime via e-mail at fetch@miragepetproducts.com, or give us a call at 1(800)890-5733.  

    Be sure to leave a message if we don't answer, sometimes we are busy in the factory and can't make it to the phone in time!

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